Terms & Conditions

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Effective Date: [18/08/25]
Last Updated: [08/09/25]

Introduction & Scope

Introduction

Welcome to iHubs. These Terms and Conditions (hereinafter referred to as the “Terms”) govern the relationship between iHubs, a business engaged in the online retail of premium mobile devices, accessories, and related consumer electronics, and the individuals or entities who access, browse, register, or make purchases on our platform. By visiting, accessing, or using the website www.ihubs.in or any associated mobile applications, services, or communication platforms (collectively referred to as the “Platform”), you agree to be bound by these Terms, which form a legally binding contract between you and iHubs.

These Terms establish the legal rights, responsibilities, and obligations of both iHubs and its users (referred to as “you,” “your,” or “User”). Whether you are simply browsing products on our platform, creating an account, or making purchases, it is essential that you read these Terms carefully. By continuing to use the iHubs platform, you acknowledge that you have read, understood, and accepted these Terms, along with our Privacy Policy, Return and Refund Policy, and any other policies that may be published on our website from time to time. If you do not agree to these Terms, you must immediately discontinue using our platform.

Our objective at iHubs is to create a safe, reliable, and transparent digital marketplace that offers authentic, high-quality Apple devices, accessories, and related products. To achieve this, we must clearly define the rules governing all interactions with our platform, including browsing, purchasing, account management, communication, and dispute resolution. These Terms ensure a clear understanding of your rights as a consumer and our obligations as a service provider.

The present Terms apply to all activities carried out through iHubs, including but not limited to, browsing product listings, placing orders, making payments, accessing customer service, participating in promotions, engaging with digital content, and leaving reviews or feedback. These Terms are intended to protect both parties by creating a structured and predictable framework for conducting business and resolving disputes.

Scope of Agreement

These Terms and Conditions apply to every User of iHubs, regardless of whether you are a first-time visitor, a registered customer with an active account, or a repeat buyer. They govern the use of all features of our platform, including website navigation, mobile app usage, product purchasing, payment processing, communication systems, and any other digital services provided by iHubs.

The scope of these Terms is comprehensive and extends to cover every aspect of the customer journey:

Pre-Purchase Activities: including viewing product descriptions, comparing features, checking pricing and availability, and engaging with customer support through live chat or email inquiries.
Purchasing Process: including placing orders, making payments through various online and offline modes, and receiving electronic invoices.
Delivery & Fulfillment: including shipping, tracking, and final handover of products to the end consumer.
Post-Purchase Services: including return requests, warranty claims, customer feedback, and dispute resolution mechanisms.

By accepting these Terms, you acknowledge that iHubs acts as a retailer and service provider, and while we take every step to ensure accurate product descriptions, secure transactions, and prompt deliveries, certain aspects such as product manufacturing defects or external shipping delays may involve third parties beyond our direct control. These Terms establish clear responsibilities for all parties involved in these processes.

Legal Relationship

The relationship between iHubs and its Users is that of a service provider and consumer. Nothing contained in these Terms shall be construed as creating a partnership, joint venture, agency relationship, or employment relationship between the parties. iHubs functions as a commercial platform that facilitates the sale and delivery of goods while adhering to applicable laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and all relevant rules and regulations enacted under Indian law.

Modifications to Terms

iHubs reserves the right to amend, revise, or update these Terms at any time, at its sole discretion, in order to reflect changes in business practices, legal requirements, or customer needs. Updates may also be necessary to introduce new features, services, or policies. Any modifications will be published on our website with the date of the last revision clearly indicated at the top of the page. It is the responsibility of Users to review these Terms periodically to remain informed of any changes. Continued use of the platform following the publication of updates shall constitute your acceptance of the revised Terms.

Importance of Acceptance

By clicking on “I Agree,” “Accept,” or similar buttons, or by continuing to browse and use our platform without expressly rejecting these Terms, you are entering into a binding legal agreement with iHubs. This agreement governs your rights and obligations regarding all interactions with our platform, including financial transactions, delivery arrangements, warranties, dispute resolution, and data privacy matters. If you do not agree to these Terms, you must immediately stop using our platform and refrain from accessing any associated services.

Definitions and Interpretations

For the purpose of these Terms and Conditions (“Terms”), unless the context otherwise requires, the following words, expressions, and phrases shall have the meanings assigned to them below. These definitions shall apply to the entire Terms and Conditions document, and their interpretation will remain consistent across all sections of this agreement. Words in the singular shall include the plural and vice versa, and words denoting one gender shall include all genders unless expressly stated otherwise. Headings are included for convenience only and shall not affect the interpretation of the clauses herein.

2.1. General Definitions

“iHubs,” “We,” “Us,” or “Our”:
Refers to the business entity known as iHubs, which operates as a digital marketplace and retail platform through its official website (www.ihubs.in) and other associated platforms, applications, and communication channels. It includes our officers, directors, employees, affiliates, agents, licensors, and service providers. iHubs is headquartered in Nagpur, Maharashtra, India and is governed by the applicable laws of the Republic of India.
“Platform”:
Collectively refers to the official website of iHubs, the mobile application, all subdomains, communication interfaces, customer support channels, digital portals, and any other online or electronic medium through which iHubs offers products, services, or information to Users.
“User,” “Customer,” “You,” or “Your”:
Refers to any individual, organization, or legal entity that accesses, browses, registers, or transacts on the iHubs Platform, regardless of whether such User completes a purchase. It includes registered account holders, guest visitors, buyers of products, and individuals interacting with the platform in any capacity.
“Account”:
Refers to the personalized, password-protected digital profile created by a User on the iHubs Platform, which enables them to access personalized services, track orders, store payment information securely, and engage in other platform-related activities.
“Product” or “Products”:
Refers to all tangible goods, including but not limited to mobile phones, accessories, chargers, cables, earphones, cases, screen protectors, and other electronic devices or related products that are listed, sold, and delivered through the iHubs Platform.
“Apple Products”:
Specifically refers to devices and accessories manufactured by Apple Inc., including iPhones, AirPods, Apple chargers, MagSafe products, and other Apple-branded merchandise available for sale on the iHubs Platform.
“Services”:
Includes all activities, features, and functionalities offered by iHubs beyond the sale of physical goods. This may include customer support, digital content distribution, delivery tracking, warranty claim facilitation, promotional offers, user account management, and loyalty reward programs.
“Order”:
Refers to the formal request placed by a User for the purchase of one or more Products through the iHubs Platform, which is processed upon successful payment or selection of Cash on Delivery (COD) as a payment option.
“Transaction”:
Includes all activities related to the financial and logistical processes of purchasing, including placing an order, making payments, receiving invoices, shipping, delivery, and post-purchase communication.
“COD” or “Cash on Delivery”:
Refers to a payment method offered by iHubs whereby Users can complete their purchase by making payment at the time of physical delivery of the Product, subject to applicable limits, service charges, and verification processes.

2.2. Legal & Policy Definitions

“Terms and Conditions” or “Agreement”:
Refers to this legal document, including all clauses, sections, and annexures, as may be amended or updated from time to time, which governs the legal relationship between iHubs and Users.
“Privacy Policy”:
Refers to the separate legal document published on the iHubs Platform that governs how personal and sensitive information is collected, stored, processed, and shared by iHubs in compliance with applicable data protection laws.
“Return and Refund Policy”:
A subsidiary policy published by iHubs outlining the process, eligibility, and terms for returning products, requesting exchanges, or obtaining refunds.
“Warranty Policy”:
The official terms governing warranty claims, service coverage, exclusions, and processes for products purchased through iHubs, particularly Apple products that may have manufacturer warranties.
“Force Majeure Event”:
Refers to any event or circumstance beyond the reasonable control of iHubs, including but not limited to natural disasters, acts of God, war, terrorism, pandemics, labor strikes, governmental actions, network failures, and supply chain disruptions, which prevent or delay the performance of obligations under this Agreement.
“Jurisdiction”:
Refers to the territorial authority and legal forum where disputes or claims arising out of these Terms shall be resolved. For the purpose of this Agreement, the exclusive jurisdiction shall be Nagpur, Maharashtra, India.

2.3. Interpretation Rules

For the proper interpretation and application of this Agreement, the following rules shall apply:

Inclusive Language:
Words such as “including,” “such as,” or “for example” shall be deemed to include “without limitation” unless explicitly stated otherwise.
Headings:
The section headings, titles, and numbering in this document are provided for organizational purposes only and shall not affect the legal interpretation of any clause or provision.
Plural and Gender Usage:
Any reference to the singular shall also include the plural and vice versa. Words referring to any gender shall include all genders.
Legal Compliance Priority:
If any provision of this Agreement conflicts with applicable local, state, or national laws, the relevant law shall prevail, and the conflicting provision shall be deemed amended to comply with such law without affecting the remainder of the Agreement.

2.4. Importance of Definitions

These definitions are critical for ensuring clarity and consistency throughout this document. By agreeing to these Terms, you acknowledge and accept the meanings provided herein. If you are unclear about the meaning of any defined term, you must seek clarification through iHubs Customer Support before engaging in any activity on the Platform. Misinterpretation of these terms shall not relieve you of your legal obligations under this Agreement.

User Eligibility and Account Management

The iHubs Platform is designed to provide seamless and secure access to genuine Apple products, premium mobile accessories, and related services. To ensure a safe and legally compliant environment for all Users, strict guidelines are in place regarding who is eligible to use our services and how accounts must be created, maintained, and utilized. This section outlines, in great detail, the eligibility requirements and rules governing account management on iHubs.

3.1. Eligibility Criteria for Using the iHubs Platform

Legal Age Requirement:
In order to access or use the iHubs Platform, you must be at least 18 years of age or older, as required by the Indian Contract Act, 1872. By registering on iHubs, you represent and warrant that you are legally competent to enter into a binding contract.

If you are below the age of 18, you may access the platform only with the active involvement and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
iHubs reserves the right to terminate or suspend any account found to be operated by a minor without proper guardian consent.

Residency Requirement:
Access to and use of the iHubs Platform is limited to individuals residing within the territory of India. While visitors from other countries may browse the website, purchases and deliveries are restricted to addresses located within India unless expressly stated otherwise by iHubs.
Competency to Contract:
By registering and using the platform, you confirm that you are not barred by any applicable law from entering into a valid contract. Individuals who are declared insolvent, prohibited by legal decree, or otherwise restricted from conducting commercial transactions under Indian law are not permitted to use iHubs.
Accurate Information Obligation:
You must provide complete, truthful, and up-to-date information when creating an account, placing orders, or communicating with iHubs. Providing false, misleading, or fraudulent information is strictly prohibited and may lead to immediate account suspension, cancellation of orders, and legal action under applicable laws, including fraud and cybercrime statutes.

3.2. Creation and Maintenance of User Accounts

Account Registration Process:
To fully access the features of iHubs, including placing orders, saving payment details, and tracking shipments, you are required to create a personal account by completing the registration form on the platform.
During the registration process, you must provide accurate information, including:

Full legal name, as it appears on government-issued identification.
Valid email address for communications, verification, and notifications.
Active mobile number for OTP verification and delivery coordination.
Accurate billing and shipping address details.
Secure password meeting platform security standards.

iHubs may, at its sole discretion, require additional verification steps, including uploading scanned copies of identification documents for KYC (Know Your Customer) purposes, particularly in cases of high-value orders or suspected fraudulent activity.

Account Security and Responsibility:
Maintaining the confidentiality of your account credentials is your sole responsibility. You agree to:

Keep your username, password, OTPs, and other login credentials secure and confidential.
Never share your account with any third party.
Immediately notify iHubs Customer Support if you suspect unauthorized access or breach of security.

iHubs shall not be held liable for any losses or damages resulting from unauthorized use of your account caused by your failure to maintain security.

One Account per User:
Each User is permitted to maintain only one account on the iHubs Platform unless explicitly authorized by iHubs in writing. Multiple accounts created by the same individual for the purpose of exploiting promotional offers, referral bonuses, or circumventing purchasing limits will result in:

Immediate suspension or permanent termination of all related accounts.
Cancellation of fraudulent or suspicious orders.
Forfeiture of any accumulated rewards or points.

Updating Account Information:
You are responsible for ensuring that all information associated with your account remains current and accurate at all times. This includes updating your shipping address, phone number, and payment details whenever changes occur.

Orders may fail or be misdelivered if outdated information is used, and iHubs shall not be held responsible for such failures.

3.3. Verification and Fraud Prevention

KYC Verification Requirements:
For certain transactions, especially high-value purchases, bulk orders, or Cash on Delivery (COD) shipments, iHubs reserves the right to require KYC verification, which may include:

Government-issued identification such as Aadhaar Card, PAN Card, Passport, or Driving License.
Proof of address, such as utility bills or bank statements.
Verification of phone number through OTP authentication.
Video verification in special cases.

Failure to comply with these verification requests may result in delayed processing, order cancellation, or permanent account suspension.

Fraud Monitoring Systems:
iHubs employs advanced security protocols and AI-driven fraud detection systems to monitor suspicious activities.
Examples of prohibited and fraudulent behaviors include:

Placing orders using stolen credit or debit cards.
Creating multiple fake accounts to abuse discounts or loyalty rewards.
Providing false address details to evade delivery fees or taxes.
Initiating chargebacks on legitimately delivered products.

Any detected fraudulent activity will lead to:

Immediate cancellation of all related orders.
Permanent blacklisting of the User.
Legal action under applicable Indian cybercrime and fraud laws.

Cash on Delivery Abuse Prevention:
COD orders are a convenience offered to Users but are subject to strict monitoring.
iHubs reserves the right to:

Limit COD eligibility based on User history.
Require advance payment for repeat offenders who repeatedly reject COD deliveries.
Charge penalty fees for fraudulent or repeated refusals.

3.4. Account Termination and Suspension

Voluntary Account Closure:
Users may request the permanent closure of their account by contacting iHubs Customer Support. Once closed, you will lose access to all stored information, loyalty points, and order history. Re-registration may be subject to additional verification.
Involuntary Suspension or Termination:
iHubs may suspend or terminate your account without prior notice if you are found to be in violation of these Terms, engaged in fraudulent behavior, or misusing the platform.
Grounds for termination include:

Violation of eligibility criteria.
Misuse of promotional codes or referral systems.
Harassment of other Users or customer support staff.
Attempting to manipulate product reviews or ratings.
Involvement in activities that harm iHubs’ reputation or operations.

Consequences of Termination:
Upon termination:

All pending orders will be cancelled.
Any accumulated rewards or credits will be forfeited.
Legal remedies may be pursued for damages caused by your actions.

3.5. User Responsibility and Liability

By maintaining an account on iHubs, you accept full responsibility for:

The accuracy of all provided information.
Securing your login credentials and personal devices used to access iHubs.
Promptly reporting any suspicious activity related to your account.
All activities conducted through your account, whether or not you authorized them.

3.6. Non-Compliance and Legal Action

Non-compliance with the eligibility and account management rules outlined in this section may result in serious legal consequences. iHubs reserves the right to:

Report suspected fraudulent activity to law enforcement agencies.
Share relevant information with banks, payment gateways, and other financial institutions to prevent systemic fraud.
Pursue civil or criminal actions to recover losses incurred due to your conduct.

Products, Listings, and Pricing

The iHubs Platform is committed to providing its Users with a seamless shopping experience by showcasing genuine, high-quality products, primarily consisting of Apple devices, accessories, and related mobile products. However, as a digital retail environment that relies on complex logistical and technological systems, there are inherent challenges related to product listings, pricing accuracy, stock availability, and third-party manufacturing. This section establishes the terms governing how iHubs manages product information and pricing, along with the rights and limitations of both the Platform and Users.

4.1. Product Listings and Descriptions

Accuracy of Product Information
iHubs takes every reasonable effort to ensure that all product descriptions, specifications, features, and images displayed on the Platform are accurate, up-to-date, and reflective of the actual product offered.

This includes technical specifications such as dimensions, colors, materials, model numbers, compatibility details, warranty information, and included accessories.
Product photographs are provided for reference purposes only and may vary slightly due to factors such as screen resolution, lighting conditions during photography, and manufacturer updates.

While iHubs endeavors to maintain the highest levels of accuracy, occasional errors, typographical mistakes, or outdated content may appear on the Platform due to human oversight, technical glitches, or third-party data feeds.
In such cases:

iHubs reserves the right to correct, update, or amend any product information at its sole discretion without prior notice to the User.
If an error materially affects a purchase decision (e.g., wrong specifications or incorrect model), iHubs will either cancel the affected order or provide the User with alternative options.

Manufacturer’s Role in Product Information
Many products listed on the iHubs Platform, particularly Apple devices and accessories, are manufactured by third-party companies, primarily Apple Inc.

Product specifications and features are often provided directly by these manufacturers or authorized distributors.
iHubs acts solely as a retailer and is not responsible for discrepancies or inaccuracies originating from the manufacturer.

Users are advised to verify product details independently through official manufacturer websites or customer service before finalizing their purchase, especially for high-value products such as iPhones and iPads.

Product Availability and Stock Updates
iHubs maintains a dynamic inventory management system to reflect the real-time availability of products.

A product displayed as “In Stock” is generally available for immediate order fulfillment.
A product displayed as “Out of Stock” is temporarily unavailable and may be replenished in the future.
Certain products may be listed as “Pre-Order” or “Coming Soon,” allowing Users to reserve upcoming releases in advance.

Important Considerations:

Stock levels are subject to sudden changes due to high demand, bulk orders, or logistical delays.
Adding a product to the shopping cart does not guarantee reservation unless the order has been successfully placed and confirmed through payment.
iHubs shall not be liable for situations where a product becomes unavailable after a User has placed it in their cart but before the final payment is completed.

Categorization of Products
To help Users navigate the Platform efficiently, iHubs organizes products into categories such as:

iPhones
AirPods and Audio Devices
Charging Accessories and MagSafe Products
Protective Cases and Screen Guards
Premium Apple Bundles

While every effort is made to categorize products accurately, certain items may appear in multiple categories or under promotional headings. Misplacement of a product in a category shall not constitute a misrepresentation by iHubs.

4.2. Pricing Policies and Disclaimers

General Pricing Policy
All product prices listed on the iHubs Platform are displayed in Indian Rupees (₹) and are inclusive of Goods and Services Tax (GST) unless explicitly stated otherwise.

Prices are determined based on current market trends, wholesale costs, taxes, import duties, promotional discounts, and other relevant factors.
iHubs reserves the right to revise product prices at any time without prior notice, especially in response to market volatility or supply chain disruptions.

Dynamic and Time-Sensitive Pricing
Certain products, especially Apple devices, are subject to dynamic pricing, which may fluctuate based on demand, stock levels, and manufacturer-driven price revisions.

Limited-time promotions, festive season discounts, flash sales, or loyalty reward programs may temporarily alter product prices.
Prices displayed at the time of browsing may not remain the same at the time of checkout.
iHubs shall not be held liable for price differences caused by delayed order placement or cart inactivity.

Pricing Errors and Misprints
Despite robust monitoring systems, inadvertent typographical errors, incorrect data imports, or technical glitches may lead to pricing errors where a product is listed at an incorrect price.
- Cancel the order and issue a full refund to the User, OR
- Offer the User the option to purchase the product at the correct price.

If such an error is discovered before an order is shipped, iHubs reserves the right to:
If the error is discovered after delivery, iHubs may seek to resolve the matter amicably by offering a partial refund, exchange, or recall of the product.

Example Scenario:
A new iPhone model worth ₹75,000 is mistakenly listed at ₹7,500 due to a data feed error. iHubs is not legally obligated to honor the erroneous price but will promptly inform the User and issue a refund.

Discounts, Coupons, and Promotional Offers
iHubs frequently offers Users special discounts through:

Promotional codes.
Seasonal sales.
Loyalty reward points.
Referral programs.

These offers are subject to separate terms and may have specific conditions such as minimum order value, product category restrictions, or expiration dates.

Misuse of promotional offers, including creating multiple accounts or using fake referrals, will result in disqualification and possible account termination.

4.3. Taxes, Fees, and Additional Charges

Inclusive Tax Policy:
Unless expressly stated otherwise, all prices displayed on iHubs are inclusive of Goods and Services Tax (GST) and other applicable duties mandated by Indian law.

Detailed tax breakdowns will be provided in the User’s invoice.
Certain regions may have additional local levies or octroi charges, which will be borne by the User.

Shipping Charges:

Standard shipping fees, if applicable, will be clearly displayed at checkout.
Promotional offers such as “Free Shipping” may waive these charges for qualifying orders.

COD Charges:
For Cash on Delivery transactions, an additional convenience fee may apply. This fee will be disclosed during checkout and included in the final invoice.

4.4. Limitations and Disclaimers

No Guarantee of Price Stability:
iHubs does not guarantee price stability for any product. Prices may rise or fall based on market conditions, and Users have no right to request refunds or compensation for price changes after purchase.
Third-Party Listing Data:
Some product descriptions or pricing details may originate from authorized distributors or suppliers. iHubs disclaims liability for inaccuracies arising from third-party submissions.
Limitation of Liability in Product Representation:
While iHubs strives for 100% accuracy in product representation, minor variations in color, packaging, or design shall not be considered defects or grounds for return.

4.5. Stock Shortages and Order Cancellations

Right to Cancel Due to Unavailability:
In rare cases where an ordered product becomes unavailable after order confirmation due to sudden stock depletion, iHubs reserves the right to:

Cancel the order and issue a full refund, OR
Offer a substitute product of equal or higher value with the User’s consent.

Priority Allocation:
During peak sales events or new Apple product launches, inventory will be allocated on a first-come, first-served basis, with priority given to Users who successfully complete payments first.

4.6. User Responsibility Regarding Products

Users are expected to carefully review product descriptions, compatibility details, and specifications before purchase.
Misorders due to User oversight (e.g., ordering the wrong iPhone case size) shall not be considered the responsibility of iHubs.
For high-value items, Users may request additional verification through iHubs Customer Support to avoid mistakes.

This Section 4 is extremely detailed and will span 4–6 pages once formatted.
It covers every aspect of product information, stock handling, pricing, and user responsibilities, minimizing iHubs’ legal liability.

Products, Listings, and Pricing

4.1. Product Listings and Descriptions

Accuracy of Product Information
iHubs takes every reasonable effort to ensure that all product descriptions, specifications, features, and images displayed on the Platform are accurate, up-to-date, and reflective of the actual product offered.

This includes technical specifications such as dimensions, colors, materials, model numbers, compatibility details, warranty information, and included accessories.
Product photographs are provided for reference purposes only and may vary slightly due to factors such as screen resolution, lighting conditions during photography, and manufacturer updates.

iHubs reserves the right to correct, update, or amend any product information at its sole discretion without prior notice to the User.
If an error materially affects a purchase decision (e.g., wrong specifications or incorrect model), iHubs will either cancel the affected order or provide the User with alternative options.

Manufacturer’s Role in Product Information
Many products listed on the iHubs Platform, particularly Apple devices and accessories, are manufactured by third-party companies, primarily Apple Inc.

Product specifications and features are often provided directly by these manufacturers or authorized distributors.
iHubs acts solely as a retailer and is not responsible for discrepancies or inaccuracies originating from the manufacturer.

Product Availability and Stock Updates
iHubs maintains a dynamic inventory management system to reflect the real-time availability of products.

A product displayed as “In Stock” is generally available for immediate order fulfillment.
A product displayed as “Out of Stock” is temporarily unavailable and may be replenished in the future.
Certain products may be listed as “Pre-Order” or “Coming Soon,” allowing Users to reserve upcoming releases in advance.

Important Considerations:

Stock levels are subject to sudden changes due to high demand, bulk orders, or logistical delays.
Adding a product to the shopping cart does not guarantee reservation unless the order has been successfully placed and confirmed through payment.
iHubs shall not be liable for situations where a product becomes unavailable after a User has placed it in their cart but before the final payment is completed.

Categorization of Products
To help Users navigate the Platform efficiently, iHubs organizes products into categories such as:

iPhones
AirPods and Audio Devices
Charging Accessories and MagSafe Products
Protective Cases and Screen Guards
Premium Apple Bundles

4.2. Pricing Policies and Disclaimers

General Pricing Policy
All product prices listed on the iHubs Platform are displayed in Indian Rupees (₹) and are inclusive of Goods and Services Tax (GST) unless explicitly stated otherwise.

Prices are determined based on current market trends, wholesale costs, taxes, import duties, promotional discounts, and other relevant factors.
iHubs reserves the right to revise product prices at any time without prior notice, especially in response to market volatility or supply chain disruptions.

Dynamic and Time-Sensitive Pricing
Certain products, especially Apple devices, are subject to dynamic pricing, which may fluctuate based on demand, stock levels, and manufacturer-driven price revisions.

Limited-time promotions, festive season discounts, flash sales, or loyalty reward programs may temporarily alter product prices.
Prices displayed at the time of browsing may not remain the same at the time of checkout.
iHubs shall not be held liable for price differences caused by delayed order placement or cart inactivity.

Pricing Errors and Misprints
Despite robust monitoring systems, inadvertent typographical errors, incorrect data imports, or technical glitches may lead to pricing errors where a product is listed at an incorrect price.
- Cancel the order and issue a full refund to the User, OR
- Offer the User the option to purchase the product at the correct price.

If such an error is discovered before an order is shipped, iHubs reserves the right to:
If the error is discovered after delivery, iHubs may seek to resolve the matter amicably by offering a partial refund, exchange, or recall of the product.

Discounts, Coupons, and Promotional Offers
iHubs frequently offers Users special discounts through:

Promotional codes.
Seasonal sales.
Loyalty reward points.
Referral programs.

These offers are subject to separate terms and may have specific conditions such as minimum order value, product category restrictions, or expiration dates.

Misuse of promotional offers, including creating multiple accounts or using fake referrals, will result in disqualification and possible account termination.

4.3. Taxes, Fees, and Additional Charges

Inclusive Tax Policy:
Unless expressly stated otherwise, all prices displayed on iHubs are inclusive of Goods and Services Tax (GST) and other applicable duties mandated by Indian law.

Detailed tax breakdowns will be provided in the User’s invoice.
Certain regions may have additional local levies or octroi charges, which will be borne by the User.

Shipping Charges:

Standard shipping fees, if applicable, will be clearly displayed at checkout.
Promotional offers such as “Free Shipping” may waive these charges for qualifying orders.

COD Charges:
For Cash on Delivery transactions, an additional convenience fee may apply. This fee will be disclosed during checkout and included in the final invoice.

4.4. Limitations and Disclaimers

No Guarantee of Price Stability:
iHubs does not guarantee price stability for any product. Prices may rise or fall based on market conditions, and Users have no right to request refunds or compensation for price changes after purchase.
Third-Party Listing Data:
Some product descriptions or pricing details may originate from authorized distributors or suppliers. iHubs disclaims liability for inaccuracies arising from third-party submissions.
Limitation of Liability in Product Representation:
While iHubs strives for 100% accuracy in product representation, minor variations in color, packaging, or design shall not be considered defects or grounds for return.

4.5. Stock Shortages and Order Cancellations

Right to Cancel Due to Unavailability:
In rare cases where an ordered product becomes unavailable after order confirmation due to sudden stock depletion, iHubs reserves the right to:

Cancel the order and issue a full refund, OR
Offer a substitute product of equal or higher value with the User’s consent.

Priority Allocation:
During peak sales events or new Apple product launches, inventory will be allocated on a first-come, first-served basis, with priority given to Users who successfully complete payments first.

4.6. User Responsibility Regarding Products

Users are expected to carefully review product descriptions, compatibility details, and specifications before purchase.
Misorders due to User oversight (e.g., ordering the wrong iPhone case size) shall not be considered the responsibility of iHubs.
For high-value items, Users may request additional verification through iHubs Customer Support to avoid mistakes.

Next, we will move to Section 5: Orders, Payments, and Invoicing, which will address:

Secure payment methods.
Payment gateway policies.
Failed transactions.
Order confirmation workflows.
Digital invoicing and record retention.

Would you like me to add payment dispute handling and anti-fraud transaction measures in Section 5 to make it even more robust?

You said:

ChatGPT said:

Alright! Now we will move to Section 5: Orders, Payments, and Invoicing.

This is one of the most critical sections of the Terms & Conditions because it governs the entire purchasing cycle on iHubs — starting from when a customer places an order, how payments are processed, invoicing policies, anti-fraud measures, payment failures, and refunds.

Since iHubs specializes in high-value Apple products, this section will be extremely detailed, carefully drafted to reduce financial risks, prevent fraud, and maintain transparency between iHubs and its Users.
This section will be written in long, descriptive paragraphs to cover all possible scenarios.

Section 5: Orders, Payments, and Invoicing

The process of purchasing products through iHubs is designed to be simple, secure, and user-friendly while complying with all applicable financial, taxation, and consumer protection laws of India. This section explains in detail how Users may place orders, the terms governing payment, invoicing practices, and the procedures followed by iHubs in cases of payment disputes, failed transactions, and suspected fraudulent activities. By placing an order on the Platform, Users acknowledge and agree to abide by these terms.

5.1. Placing an Order

Placing an order on iHubs constitutes a formal request by the User to purchase a product listed on the Platform. The process begins when a User selects a product, adds it to their virtual shopping cart, and proceeds to the checkout page.

Order Confirmation Process

Once the User submits their order, the Platform’s automated system verifies product availability, payment validity, and shipping feasibility.
A temporary authorization may be placed on the payment method selected by the User.
The order will only be considered “Confirmed” after iHubs issues a formal Order Confirmation Email or SMS, which includes a unique order ID, product details, shipping address, and expected delivery timeline.
If iHubs determines that the product is unavailable or that the order cannot be processed for any reason (e.g., payment failure, incorrect shipping address), the order may be automatically canceled, and any pre-authorized amount will be released or refunded according to the relevant payment gateway policies.

Multiple Product Orders
Users may place orders for multiple products simultaneously. In such cases:

The availability of each product will be independently verified.
If one or more products are unavailable, iHubs may process partial fulfillment, cancel the unavailable items, and issue corresponding refunds.

Accuracy of Information Provided by User

The User is solely responsible for providing accurate and complete information during the ordering process, including their full name, billing and shipping address, mobile number, and email ID.
Incorrect information may result in delays, non-delivery, or order cancellation, for which iHubs shall bear no responsibility.
iHubs reserves the right to request additional verification, such as a government-issued ID or digital OTP authentication, especially for high-value purchases exceeding ₹50,000.

5.2. Payment Methods

To ensure flexibility and convenience, iHubs supports multiple secure payment options, including:

Credit and Debit Cards (Visa, Mastercard, Rupay, American Express)
Net Banking via major Indian banks
Unified Payments Interface (UPI)
Wallet-based payments
Cash on Delivery (COD) – limited to eligible pin codes and specific order values
Buy Now, Pay Later services (if available through integrated third-party partners)

Important Conditions:

All payments are processed through secure, RBI-compliant payment gateways with industry-standard encryption.
iHubs does not store sensitive financial information, such as credit card numbers or UPI PINs, on its servers.
The User agrees to provide valid and authorized payment details while completing the transaction. Using stolen, forged, or unauthorized payment credentials is strictly prohibited and may lead to legal action.

5.3. Payment Authorization and Processing

Payment Verification
Once a User submits payment, the system initiates a verification process to ensure:

The payment method is valid and has sufficient funds or credit.
The transaction is not flagged as suspicious by the gateway’s fraud detection algorithms.
The User’s billing information matches the account holder details.

Delayed or Pending Payments
In some cases, transactions may appear as “Pending” due to:

Network delays between the User’s bank and the payment gateway.
Manual reviews triggered by unusual transaction patterns.
System downtime at the banking or gateway level.

iHubs shall not be held liable for delays caused by external financial institutions, though the Platform will provide regular updates to the User until the payment status is resolved.

5.4. Failed or Declined Transactions

Payment failures may occur due to insufficient funds, incorrect OTP entries, expired cards, or temporary connectivity issues. When such failures occur:

The order will not be processed until the payment is successfully completed.
Any amount debited due to technical glitches will automatically be reversed to the User’s account by the respective bank or payment gateway within 5–7 business days, as per RBI regulations.
If reversal is delayed beyond this timeframe, the User must contact their bank directly. iHubs may provide a payment reference ID to assist in the investigation but is not responsible for bank-level delays.

5.5. Cash on Delivery (COD) Policy

iHubs provides Cash on Delivery as a payment option for certain pin codes and products. However, due to the high value of Apple products:

COD may be disabled for items exceeding ₹50,000 or during promotional sale periods.
A nominal handling fee may apply to COD orders, which will be displayed during checkout.
Orders placed via COD require the User to keep exact change ready for the delivery executive.
If a User refuses to accept a confirmed COD order without valid reasons, iHubs reserves the right to:

Temporarily or permanently disable COD for the User’s account.
Recover costs incurred due to logistics and handling.

5.6. Fraud Prevention and Anti-Abuse Measures

To safeguard the integrity of the payment system, iHubs employs advanced fraud detection algorithms and manual verification techniques. The following rules apply strictly:

Orders flagged as high risk may be held temporarily for verification.
The User may be required to provide additional documentation, such as a government-issued photo ID, proof of address, or alternate contact numbers, to verify authenticity.
iHubs reserves the right to cancel suspicious orders without prior notice if there is evidence of:

Use of stolen credit/debit cards.
Multiple failed payment attempts with mismatched credentials.
Unusual bulk purchases of limited-release Apple products.
Suspicious IP addresses indicating fraudulent intent.

If a transaction is found to be fraudulent after order fulfillment, iHubs reserves the right to:

Initiate legal proceedings under applicable laws, including the Information Technology Act, 2000, and Indian Penal Code (IPC).
Report the matter to relevant financial institutions and law enforcement agencies.

5.7. Refunds and Payment Reversals

Refunds are issued in the following scenarios:

Order Cancellations by iHubs due to product unavailability, payment failures, or other logistical reasons.
Returns initiated by Users under the applicable return policy.
Failed deliveries where the shipment cannot be completed due to incorrect addresses or repeated unsuccessful delivery attempts.

Refund Timelines:

Prepaid orders: Refunds are processed within 5–7 business days via the same payment method used during purchase.
COD orders: Refunds are issued through direct bank transfer or digital wallet credit, depending on User preference.

Important Note:
Refund processing timelines may vary depending on external banking institutions and public holidays.

5.8. Invoicing and Record Keeping

Every order placed through iHubs will be accompanied by a digital invoice, which includes:

Detailed product description and quantity.
GST breakdown and total payable amount.
Shipping and billing details.
iHubs’ GST registration number and legal business information.

Digital Record Maintenance:

iHubs maintains secure, encrypted records of all transactions for a minimum of seven (7) years, as mandated by Indian taxation and e-commerce regulations.
Users may access past invoices through their account dashboard or by requesting a copy from customer support.

5.9. Disputes Related to Payments

In the event of payment disputes, the following steps apply:

The User must first contact iHubs Customer Support with relevant details such as the order ID, transaction reference number, and supporting evidence.
If iHubs verifies that the issue originated from its systems, a resolution will be provided directly.
If the issue lies with external banking institutions or payment gateways, iHubs will provide assistance but cannot guarantee resolution timelines.

5.10. Limitations of Liability in Payments

iHubs shall not be held liable for financial losses caused by external factors such as hacking incidents targeting the User’s personal banking credentials, delayed refunds due to bank processing times, or third-party fraud outside the Platform’s control.
Users are strongly advised to use secure devices, updated browsers, and trusted internet connections when making payments to minimize risks.

Shipping, Delivery, and Logistics

At iHubs, we recognize that the process of delivering a purchased product to the customer is a critical stage in the overall shopping experience. Given that our products include premium mobile devices, high-value Apple accessories, and other fragile electronics, our shipping and logistics operations are designed to ensure the highest level of care, transparency, and security.

This section outlines, in exhaustive detail, the procedures, policies, and conditions governing the shipping and delivery of orders placed through the iHubs Platform. By placing an order, Users acknowledge that they understand and agree to the following terms, which are crafted to balance operational efficiency with consumer protection while safeguarding iHubs and its partners from logistical disputes.

6.1. General Shipping Policy

Shipping is the process through which an ordered product is prepared, packaged, dispatched, and transported to the delivery address provided by the User. The shipping process begins immediately after an order is confirmed and verified by iHubs, including payment validation and stock availability checks.

Serviceable Locations:
iHubs currently provides delivery services across all major cities, towns, and rural regions in India, subject to the reach of our partnered courier companies and delivery agents.

Certain remote or difficult-to-access locations may have limited or delayed services.
The User will be informed at the checkout stage if delivery to their pincode is unavailable.

Third-Party Logistics Partners:
iHubs collaborates with reputed logistics and courier companies, including specialized services for handling fragile and high-value electronics.

While iHubs oversees the entire process, the actual physical movement of goods is executed by these third-party delivery partners.
Users acknowledge that once an order is handed over to a courier partner, certain aspects of the delivery process are outside the direct control of iHubs, although we remain responsible for coordinating and resolving issues on behalf of our customers.

Estimated Delivery Timelines:

Standard deliveries are typically completed within 5–7 business days, depending on the destination city and stock availability.
Orders placed during promotional events, festive seasons, or flash sales may experience extended delivery timelines due to high demand.
Remote or rural areas may require additional transit time.
iHubs does not guarantee specific delivery dates but will provide real-time tracking updates to Users via SMS, email, and their iHubs account dashboard.

6.2. Order Processing and Dispatch

The process of fulfilling a User’s order involves several key steps to ensure accuracy, quality, and safety.

Verification and Quality Check:
Before dispatching any product, iHubs conducts a multi-stage verification process:

Payment verification (for prepaid orders).
Stock validation to confirm product availability.
Detailed quality control checks to ensure the product is free from defects and properly functional.
Verification of serial numbers and IMEI codes for Apple devices to prevent counterfeit issues.
Packaging inspection to confirm tamper-proof sealing.

Packaging Standards:
Given the fragile nature of many products sold on iHubs, packaging standards are strictly maintained:

Double-layered packaging with shock-absorbent materials to prevent physical damage during transit.
Tamper-proof seals to ensure that the package cannot be opened without leaving visible evidence.
Water-resistant outer covers to safeguard against accidental exposure to moisture or rain during delivery.
Each package is labeled with the User’s name, address, and contact information, along with a unique shipment tracking number.

Dispatch Timelines:

Orders are usually dispatched within 24–48 hours of confirmation, excluding Sundays and public holidays.
During high-volume periods, such as festive sales, dispatch timelines may extend by 1–2 additional business days.

6.3. Tracking Shipments

Real-Time Tracking:
Once an order has been dispatched, Users will receive:

An email and SMS containing a unique tracking ID and a link to track the shipment.
Updates on every major delivery milestone, including when the package leaves the warehouse, arrives at a regional hub, and is out for delivery.

Tracking Delays:
In rare cases, tracking updates may not reflect real-time movement due to:

Network issues with the courier’s tracking system.
Delays in scanning packages at transit points.
Manual handovers between regional delivery hubs.

iHubs will actively monitor such situations and provide Users with status updates through our Customer Support team.

6.4. Delivery Attempts and Conditions

Delivery Attempts:

The courier partner will attempt to deliver the package at least three times before marking the shipment as undeliverable.
After each failed attempt, the User will receive an automated notification and may contact iHubs to reschedule delivery.

Mandatory OTP Delivery:
For high-value products such as iPhones and MacBooks:

The delivery executive will require the recipient to provide a one-time password (OTP) sent to the registered mobile number before handing over the package.
This process ensures that the order is delivered to the rightful recipient and prevents theft or fraudulent claims.

Recipient Verification:

In some cases, especially for bulk or business orders, the courier may request photo identification (e.g., Aadhaar, PAN Card, Passport) to confirm the recipient’s identity.
The name on the ID must match the name provided during checkout.

6.5. Delayed Deliveries

Despite iHubs’ best efforts, delays may occur due to factors beyond our control, such as:

Natural disasters, floods, or weather disruptions.
Transportation strikes or public unrest.
Unforeseen network outages affecting logistics providers.
Incorrect or incomplete delivery addresses provided by the User.

Resolution Policy:

If a delivery is delayed beyond the estimated timeline, Users are encouraged to contact iHubs Customer Support with their order ID and tracking details.
iHubs will investigate the issue with the courier partner and provide an updated delivery estimate.
In extreme cases where delivery becomes impossible, iHubs may cancel the order and issue a full refund.

6.6. Damaged or Tampered Shipments

Inspection Upon Delivery:

Users are strongly advised to inspect the package at the time of delivery before signing for receipt or sharing the OTP.
If the outer packaging shows signs of tampering, tearing, or water damage, the User should refuse delivery and immediately contact iHubs.

Reporting Damages:

Any damage to the product must be reported to iHubs within 24 hours of delivery, accompanied by photographic evidence of the damaged packaging and item.
Failure to report within this timeframe may limit eligibility for returns or refunds.

Courier Liability:
- Arrange for an immediate replacement of the product, or
- Issue a full refund, depending on the User’s preference and product availability.

iHubs works closely with its courier partners to investigate such incidents.
If damage is confirmed to have occurred during transit, iHubs will either:

6.7. Lost or Stolen Shipments

Risk Transfer Policy:

The risk of loss or damage to products passes to the User only upon successful delivery.
Until that point, iHubs remains fully responsible for the product’s safety and integrity.

Investigation Procedure:
- iHubs will launch an investigation with the courier partner.
- The User may be asked to provide additional information, such as CCTV footage (for apartment complexes) or delivery time details.
- A resolution will be provided within 7–10 business days.

In the rare event of a shipment being lost or stolen in transit:

Refund or Replacement:

If the shipment is confirmed as lost, iHubs will issue a full refund or send a replacement product, depending on the User’s preference and stock availability.

6.8. Refusal or Failure to Accept Delivery

User-Initiated Refusals:
- Deduct shipping and handling fees before issuing any refund.
- Restrict COD availability for future orders.

If a User refuses to accept delivery for reasons other than visible damage or incorrect shipment, iHubs may:

Repeated Delivery Failures:
- Permanent ban from COD.
- Requirement of prepaid payments for all future orders.

Users with a history of repeated failed delivery attempts may face account restrictions, including:

6.9. International Shipments (Future Expansion)

At present, iHubs serves only Indian addresses. However, in the future:

International shipping options may be introduced, subject to customs laws, import duties, and international courier policies.
All terms related to duties, taxes, and shipping fees will be updated accordingly and communicated to Users.

6.10. Liability Limitations for Shipping

While iHubs strives to provide a seamless delivery experience, certain events remain outside our direct control:

iHubs shall not be held liable for indirect or consequential damages, such as lost profits or emotional distress, caused by delivery delays or errors.
iHubs’ liability is strictly limited to the monetary value of the product being shipped.

Returns, Refunds, and Exchange Policies

At iHubs, we are committed to ensuring that every customer has a satisfactory shopping experience, from the moment they place an order to the moment they receive and use their product. However, we understand that certain situations may arise where a return, exchange, or refund becomes necessary. Given the premium nature of Apple devices and accessories, our returns and refund policies are carefully designed to strike a balance between customer convenience and fraud prevention.

This section explains, in great detail, the terms and conditions governing the return, refund, and exchange process. By initiating a return or refund request, the User acknowledges and agrees to comply fully with the policies outlined below.

7.1. General Return Policy

Returns are only accepted under specific circumstances, primarily when the product delivered is defective, damaged, or significantly different from what was ordered.

iHubs does not offer open-box returns or "no-questions-asked" returns due to the high value and sensitive nature of electronic devices.
Every return request will be thoroughly verified and inspected to prevent misuse of the return facility.

Acceptable Reasons for Returns:

The product was damaged during transit, with visible physical damage to the packaging or product itself.
The product received is not functioning due to a manufacturing defect.
The product delivered is different from what was ordered, either in terms of model, color, or specifications.
Missing essential items in the box, such as the charger, cable, or documentation (subject to verification).

Unacceptable Reasons for Returns:

Change of mind or dislike for the product after delivery.
Minor differences in color perception due to screen display settings.
Damage caused by mishandling after delivery, including water exposure or accidental drops.
Products that have been tampered with, rooted, jailbroken, or altered in any way after purchase.

7.2. Return Eligibility Timelines

Standard Return Window:
Returns must be initiated within 5 calendar days from the date of delivery.

The return window begins the moment the courier marks the package as "Delivered" in their system.
Requests raised beyond this period will not be entertained, except in cases of proven latent manufacturing defects covered under warranty.

High-Value Product Verification:
For Apple devices such as iPhones, MacBooks, and iPads:

Return requests will be subject to strict verification, including IMEI matching, serial number validation, and photographic evidence of the device’s condition.
Any mismatch between the product returned and the original product shipped will lead to immediate rejection of the return request.

7.3. Return Process

The return process consists of five clearly defined stages, designed to ensure transparency and accountability:

Step 1: Initiating the Return Request

The User must log into their iHubs account and submit a return request via the “My Orders” section.
The following information must be provided:

Order ID and product details.
Reason for return, selected from a predefined list.
High-resolution photographs or videos clearly showing the defect, damage, or issue.

Step 2: Preliminary Review by iHubs

iHubs’ quality team will review the submitted details and evidence.
If additional information is required, the User will be contacted by email or phone.
If the return request is approved, a Return Authorization (RA) Number will be issued, along with shipping instructions.

Step 3: Return Pickup Scheduling

iHubs will arrange for a courier pickup from the User’s location, subject to service availability.
The User must ensure the product is securely packed using the original packaging, including all accessories, manuals, warranty cards, and invoice copies.
The pickup executive will verify the package against the provided details before accepting it.

Step 4: Quality Inspection at iHubs Warehouse

Once the returned product reaches iHubs’ facility, it undergoes a multi-step inspection:

Visual inspection for physical damage.
Verification of IMEI/serial numbers to confirm authenticity.
Functional tests to diagnose reported defects.
Verification that all accessories and documentation are included.

If any discrepancies are found, the return may be rejected, and the product will be shipped back to the User at their expense.

Step 5: Approval and Refund Processing

Upon successful verification, the return will be approved, and the refund will be initiated as per the timelines outlined in Section 7.7.

7.4. Exchange Policy

iHubs provides exchange options only under specific conditions:

Exchanges are offered only for the same product model in cases of manufacturing defects or damage during delivery.
Cross-product exchanges (e.g., exchanging an iPhone for a different model or accessory) are strictly prohibited.
The exchange process follows the same verification steps as the return process.

If a replacement product is unavailable due to stock shortages:

The User may opt to wait until new stock arrives, or
Choose to receive a full refund instead.

7.5. Non-Returnable Products

Certain product categories are strictly non-returnable, including:

Software licenses, gift cards, and digital subscriptions.
Personal hygiene-related accessories such as earbuds, if the packaging seal is broken.
Clearance sale items marked as "Final Sale" or "Non-Returnable."
Products damaged due to liquid exposure, as Apple’s warranty explicitly excludes water damage.

7.6. Fraud Prevention and Abuse of Return Policy

To protect the integrity of iHubs’ return process and prevent misuse:

All returned products undergo forensic-level inspection, including verification of internal components.
Cases of return fraud, such as sending counterfeit devices, empty boxes, or altered products, will result in:

Immediate rejection of the return.
Permanent suspension of the User’s iHubs account.
Reporting to law enforcement agencies under applicable sections of the Indian Penal Code and the Information Technology Act, 2000.

7.7. Refund Policy

Refunds are issued in accordance with strict timelines and verification checks.

Refund Timelines:

Prepaid Orders: Refunds are processed within 5–7 business days after return approval.
COD Orders: Refunds are issued via direct bank transfer or credited to the User’s digital wallet within 7–10 business days.

Refund Methodology:

Refunds are credited only to the original payment source, unless explicitly agreed otherwise.
For COD orders, the User must provide valid bank account details to receive the refund.

Partial Refunds:

If certain accessories or items are missing from the returned package, iHubs reserves the right to deduct appropriate charges from the refund amount.

Refund Notifications:

Users will be notified via email and SMS once their refund is processed.
Bank-level delays are outside iHubs’ direct control, though support will be provided to track the transaction.

7.8. Handling DOA (Dead on Arrival) Products

If a product is discovered to be non-functional at the time of delivery, it is classified as DOA:

The User must report the issue within 24 hours of delivery, along with unboxing videos or photographic evidence.
DOA claims are given top priority and processed under an expedited return and exchange workflow.

7.9. Responsibilities of the User During Returns

The User must ensure that:

The product is returned in its original condition, free of scratches, dents, or external damage.
All original accessories, cables, documentation, and packaging are included.
Personal data is erased from the device before return (e.g., iCloud, Apple ID sign-out).

Failure to comply with these responsibilities may result in:

Rejection of the return request.
Deduction of handling fees from the refund amount.

7.10. iHubs Liability Limitations for Returns

iHubs shall not be liable for returns rejected due to incorrect information provided by the User or delays caused by third-party courier companies.
iHubs’ maximum liability in return-related cases is strictly limited to the monetary value of the product purchased.

7.11. Return-Related Dispute Resolution

If a User disagrees with the outcome of a return request:

They may escalate the matter by contacting iHubs Customer Support with additional evidence.
If a resolution cannot be reached, the dispute will be handled as per Section 11 of this document, covering arbitration and legal jurisdiction.

Warranties and Manufacturer Support

At iHubs, we take pride in offering only genuine Apple products, and we understand that Customers rely on warranties to protect their investment in premium electronic devices. Apple, as the original equipment manufacturer, provides specific limited warranties for its devices and accessories, which cover manufacturing defects and hardware malfunctions under normal usage conditions. The warranties provided by Apple are governed by Apple’s own terms and conditions, and iHubs acts as a facilitator to ensure that Users can efficiently access these warranties and receive support in a timely manner.

By purchasing Apple products from iHubs, the User acknowledges and agrees that the warranty terms are provided and governed by Apple, and iHubs makes no independent warranty or guarantee beyond what is offered by Apple. However, iHubs undertakes the responsibility to provide necessary guidance and assistance for Users to claim their warranty services, including verification of the purchase, providing relevant documentation, and coordinating with Apple-authorized service centers.

8.1. Manufacturer Warranty Coverage

Apple provides a standard one-year limited warranty on iPhones, iPads, MacBooks, and most accessories. Some products, such as AppleCare+ eligible devices, may have extended coverage or additional benefits. The warranty generally covers:

Manufacturing Defects: Issues arising from faulty workmanship or defective materials.
Hardware Malfunctions: Failures of internal components that occur under normal use conditions.
Battery and Power Issues: Batteries that fail to hold a charge as per Apple’s standard battery performance specifications.

The warranty does not cover damages caused by the User, including but not limited to:

Accidental drops or physical impacts
Liquid exposure or water damage beyond Apple’s specifications
Unauthorized repairs, modifications, or opening of the device
Misuse or failure to follow Apple’s operational instructions

iHubs emphasizes that Users should carefully read Apple’s warranty terms for specific exclusions and limitations.

8.2. Role of iHubs in Facilitating Warranty Claims

While iHubs does not extend independent warranties beyond Apple’s coverage, we provide support services to Users seeking warranty assistance:

Purchase Verification: iHubs can verify the authenticity of the purchase and provide invoice documentation required by Apple or its authorized service centers.
Warranty Guidance: Users can contact iHubs Customer Support for instructions on how to submit their devices for warranty repair or replacement.
Coordination with Service Centers: iHubs can coordinate with Apple-authorized service centers to ensure that warranty claims are processed smoothly and efficiently, minimizing delays.
Tracking Warranty Status: iHubs may provide updates to the User regarding the status of their warranty claim, although final approval rests entirely with Apple.

8.3. Warranty Claim Process

The warranty claim process typically involves the following steps, described in detail to ensure Users understand their responsibilities:

Contact iHubs Support: Users must contact iHubs Customer Support via email, phone, or the “My Orders” portal to report any device issue within the warranty period.
Provide Documentation: Users must provide the original invoice, serial number, and a detailed description of the issue.
Initial Troubleshooting: iHubs may assist with troubleshooting steps to identify whether the issue is covered under warranty or arises from user misuse.
Referral to Apple Service Center: If the issue falls under Apple’s warranty coverage, the User will be directed to an Apple-authorized service center.
Device Inspection: The service center will conduct a comprehensive assessment of the device to verify the reported issue.
Repair or Replacement: Depending on the inspection outcome, Apple will either repair the device, replace it with a new or refurbished device of equivalent functionality, or decline the claim if the issue is not covered under warranty.

8.4. Limitations of Liability for Warranty Support

iHubs explicitly disclaims any liability for:

Delays in Apple’s processing of warranty claims
Denial of warranty claims by Apple due to reasons beyond iHubs’ control, including misuse, unauthorized repairs, or out-of-warranty devices
Indirect, incidental, or consequential damages arising from warranty delays, including loss of business, data, or personal inconvenience

By using iHubs for warranty guidance, Users agree that iHubs acts solely as a facilitator, and any ultimate decision regarding repair, replacement, or denial rests exclusively with Apple.

8.5. Extended Warranties and AppleCare+

AppleCare+ offers Users the option to extend the standard warranty period and gain additional coverage for accidental damage (subject to service fees). iHubs may provide guidance on:

Purchasing AppleCare+ during or shortly after device activation
Submitting claims under AppleCare+
Understanding coverage limits and deductibles for accidental damage

It is important to note that iHubs is not responsible for the terms, approvals, or processing of AppleCare+ claims; these are entirely governed by Apple.

8.6. Responsibilities of the User

To ensure smooth warranty support, Users must:

Retain the original invoice and packaging.
Protect the device from unauthorized repairs or modifications.
Follow Apple’s operational guidelines for the device, including software updates and proper charging practices.
Provide accurate and complete information when reporting an issue.
Understand that any tampering or damage caused after delivery may void the warranty.

Failure to adhere to these responsibilities may lead to denial of warranty claims or additional charges for repairs outside the warranty coverage.

8.7. Warranty Disclaimer

Except for the warranties expressly provided by Apple, iHubs disclaims all other warranties, whether express, implied, statutory, or otherwise, including:

Implied warranties of merchantability or fitness for a particular purpose
Warranty of uninterrupted or error-free use
Warranty that the product will meet User’s specific requirements or expectations

iHubs’ maximum liability in connection with warranty facilitation is limited to assistance and guidance in processing Apple’s warranty services, and iHubs will not be liable for any direct or indirect damages arising from warranty claims, device defects, or service delays.

User Obligations, Code of Conduct, and Prohibited Activities

When accessing and using the iHubs website, services, and products, Users agree to adhere to a comprehensive set of obligations and behavioral standards that are designed to maintain the integrity, security, and reliability of the platform. By using iHubs, Users acknowledge that their behavior impacts not only their personal experience but also the safety and satisfaction of other customers, sellers, and the broader community. iHubs reserves the right to take corrective action if Users violate these obligations or engage in any activity deemed harmful or disruptive.

9.1. Compliance with Laws

Users agree to comply with all applicable local, state, national, and international laws, regulations, and statutes while accessing or using the iHubs platform. This includes, but is not limited to, laws governing electronic commerce, consumer protection, data privacy, intellectual property, taxation, and communications. Users must not use the platform to engage in illegal activities, including fraud, unauthorized sales, or distribution of prohibited goods. Any violation of applicable laws may result in immediate account suspension, reporting to law enforcement authorities, and permanent removal from iHubs’ services.

9.2. Account Security and Accuracy of Information

Users are required to provide accurate, complete, and up-to-date information when creating accounts, placing orders, or interacting with sellers and other Users. This includes, but is not limited to, personal details such as full name, email address, mobile number, billing and shipping address, and payment information. Users are solely responsible for:

Maintaining the confidentiality of their account credentials and passwords
Monitoring account activity and immediately notifying iHubs of unauthorized access or suspicious activity
Ensuring that no unauthorized person uses their account for transactions or communications

iHubs will not be responsible for any loss or damage arising from User negligence or failure to secure account credentials, including financial loss, identity theft, or data breach.

9.3. Prohibited Activities

Users must refrain from any activity that could compromise the integrity, security, or functionality of the iHubs platform. The following activities are explicitly prohibited:

Fraudulent Activity: Attempting to manipulate transactions, misrepresenting information, or using false identities to gain advantage.
Unauthorized Access: Attempting to access restricted areas of the website, servers, databases, or other Users’ accounts without permission.
Intellectual Property Violations: Uploading, sharing, or selling products that infringe upon third-party intellectual property rights, including copyrights, trademarks, patents, or trade secrets.
Malware and Hacking: Introducing viruses, malware, ransomware, spyware, or any code that disrupts the functioning of iHubs or the devices of other Users.
Harassment and Abusive Conduct: Engaging in any form of harassment, threats, offensive communication, or inappropriate content in messages, reviews, or public postings.
Spamming: Sending unsolicited commercial messages or promotional content to other Users or third parties without proper authorization.
Manipulation of Ratings or Reviews: Posting fake reviews, ratings, or testimonials to mislead other Users or artificially influence seller performance.
Resale of Digital Content or Services: Redistributing purchased digital content, such as eBooks or software, in violation of license agreements.
Circumventing Platform Rules: Using third-party tools, bots, or scripts to automate actions, bypass restrictions, or exploit system vulnerabilities.

Violation of any of the above activities may result in account suspension, permanent ban, financial penalties, and referral to legal authorities.

9.4. Responsible Use of Communication Channels

Users must communicate responsibly on iHubs, including messages, emails, feedback, reviews, and other interactive features. Communications must:

Be truthful, respectful, and constructive
Not include abusive language, threats, defamatory statements, or obscenity
Not impersonate another person or entity
Comply with iHubs’ privacy, anti-spam, and content guidelines

iHubs reserves the right to remove or moderate communications that violate these standards, with or without prior notice.

9.5. Protection of Intellectual Property

Users are expected to respect the intellectual property rights of iHubs and third parties. Uploading or distributing content without proper authorization, including product images, videos, logos, trademarks, and software, is strictly prohibited. Users who violate intellectual property rights may face legal action, account termination, and financial liability for damages incurred. iHubs provides mechanisms to report suspected infringement, and all Users are encouraged to cooperate in preventing unauthorized use of intellectual property.

9.6. Transactional Integrity

Users engaging in buying or selling must ensure transparent, honest, and accurate conduct during transactions. Buyers should confirm product details, communicate with sellers through official channels, and promptly report discrepancies or issues. Sellers must provide accurate descriptions, proper shipping, and fulfillment, and comply with iHubs’ policies for returns, replacements, and refunds. Any attempt to defraud, mislead, or deceive other Users will result in immediate account suspension and possible legal action.

9.7. Data Privacy and Confidentiality

Users must respect the privacy of other Users. They are prohibited from accessing, sharing, or misusing personal information, including contact details, payment information, or account credentials. iHubs may monitor, collect, and analyze user activity to ensure compliance with these Terms and to maintain security. Users are also required to protect their own data and report any security breaches immediately.

iHubs will not be liable for losses arising from User negligence in safeguarding personal data or sharing account credentials with unauthorized parties.

9.8. Reporting Violations

iHubs encourages Users to report suspicious or prohibited activities, including potential fraud, spam, abuse, or intellectual property infringement. Users may contact iHubs Customer Support through official channels to report issues. All reports will be reviewed in accordance with iHubs’ policies, and iHubs reserves the right to take necessary corrective actions, including account suspension, transaction reversal, and legal escalation.

9.9. Consequences of Violation

Failure to comply with the obligations, code of conduct, and prohibited activities can result in a range of consequences:

Temporary or permanent suspension of the User’s account
Cancellation of ongoing transactions or orders
Loss of earned points, rewards, or loyalty benefits
Legal action, including civil or criminal proceedings
Financial liability for damages caused to iHubs, other Users, or third parties

iHubs reserves the right to exercise discretion in determining the severity of the penalty based on the nature and frequency of violations, and Users acknowledge that these measures are necessary to protect the community and maintain a safe platform.

Digital Content, Licensing, and Intellectual Property Rights

iHubs offers a wide range of digital content to its Users, which includes but is not limited to eBooks, software, digital music, instructional videos, applications, and other downloadable media (collectively referred to as “Digital Content”). The provision of Digital Content is subject to strict licensing agreements, copyright laws, and terms of use. By accessing or downloading any Digital Content from iHubs, Users agree to be bound by the following rules and obligations, which are designed to protect the rights of the content creators, iHubs, and other Users.

10.1. Ownership of Digital Content

All Digital Content available on iHubs is either owned exclusively by iHubs or licensed to iHubs by third-party content providers. This includes copyrights, trademarks, trade secrets, patents, and any other intellectual property rights, whether registered or unregistered, recognized under applicable law. Users acknowledge that the purchase or download of Digital Content does not transfer ownership of any intellectual property rights. Users are granted only a limited, non-exclusive, non-transferable, revocable license to use the Digital Content in accordance with these Terms.

10.2. Licensing and Permitted Use

Upon successful purchase or authorized download of Digital Content, iHubs grants the User a personal, non-commercial license to access and use the content. The license allows Users to:

Access the Digital Content on personal devices for personal, educational, or entertainment purposes.
Download Digital Content for offline use, where technically permitted.
View or interact with the content in accordance with the functionality provided by iHubs or the associated applications (e.g., eBook readers, software clients).

Users are strictly prohibited from:

Redistributing, selling, renting, sublicensing, or transferring Digital Content to third parties.
Copying, reproducing, modifying, or creating derivative works from Digital Content, except as expressly allowed under applicable copyright law for personal use.
Circumventing or attempting to bypass Digital Rights Management (DRM) technologies or other protective measures applied to Digital Content.
Using Digital Content in any commercial, public performance, or promotional capacity without explicit prior written consent from iHubs or the content owner.

Violation of these restrictions may result in immediate termination of the User license, account suspension, and potential legal action.

10.3. eBooks and Digital Reading Material

Digital eBooks available on iHubs are typically provided in DRM-protected formats, such as ePub or PDF, to safeguard against unauthorized distribution. Users may download eBooks to multiple devices subject to technical limits imposed by iHubs (e.g., a maximum of six devices per account). Once downloaded, the eBooks are locked to the User account and devices, ensuring that unauthorized transfer or duplication is prevented.

Users must register with their iHubs account to access purchased eBooks.
Each device used must be synchronized with the User’s account before reading offline content.
Users are solely responsible for any data loss due to device malfunction, corruption, or unauthorized access.

The eBook license is strictly for personal, non-commercial use. Users may not reproduce, distribute, or publicly display eBooks, and any unauthorized activity may subject the User to civil and criminal liability.

10.4. Software and Applications

iHubs may provide software or applications in conjunction with Digital Content, including proprietary readers, multimedia players, or installation packages (collectively referred to as “Software”). Users are permitted to use the Software solely to facilitate the access, download, or interaction with Digital Content.

Users may not:

Extract or separate any component of the Software for independent use
Incorporate the Software into other programs or third-party platforms
Rent, lease, lend, sell, distribute, or sublicense the Software
Reverse engineer, decompile, or attempt to modify the Software

iHubs reserves the right to update, modify, or discontinue the Software at any time without prior notice. Use of the Software constitutes agreement to all applicable license terms and restrictions.

10.5. Digital Rights Management (DRM) and Content Protection

iHubs employs Digital Rights Management (DRM) technology to protect the intellectual property of content providers and ensure lawful use of Digital Content. DRM prevents unauthorized copying, sharing, or redistribution of eBooks, software, and other digital media. Users are expressly prohibited from:

Removing DRM or other technical protection measures
Sharing Digital Content with third parties in any format
Attempting to bypass security or license verification mechanisms

Failure to comply with DRM restrictions will result in immediate revocation of access to Digital Content, account suspension, and potential legal action.

10.6. Intellectual Property Enforcement

iHubs respects and enforces intellectual property rights vigorously. Users acknowledge that all Digital Content and Software are protected under national and international intellectual property laws. Unauthorized use, reproduction, or distribution of such content constitutes infringement and may result in civil liability, monetary damages, and criminal penalties.

iHubs provides mechanisms for content owners to report intellectual property violations, and Users are encouraged to cooperate in protecting intellectual property by reporting suspected infringements. iHubs reserves the right to remove, block, or disable access to any content found to be in violation of intellectual property laws or license terms.

10.7. Payment, Refunds, and Risk of Loss

All Digital Content purchases are considered final, and iHubs does not generally permit returns or refunds except in cases of technical errors, content corruption, or misdelivery. Users are responsible for ensuring that:

Payment is completed in full using authorized methods
Device compatibility is verified before purchase
Account information is accurate to facilitate downloads

Any risk of loss or damage to Digital Content after successful download remains with the User. iHubs does not guarantee indefinite access to Digital Content, particularly if the content is removed due to legal, licensing, or technical reasons.

10.8. Explicit Consent and Disclaimers

By using iHubs to access Digital Content, Users explicitly acknowledge that:

iHubs does not control or endorse the content provided by third-party publishers or licensors
The content may contain material that Users may find offensive, indecent, or objectionable
iHubs is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use Digital Content

Users agree to abide by the Terms of Use, copyright laws, and licensing agreements while using Digital Content. Violation of these agreements may result in termination of account privileges, legal action, and monetary liability.

10.9. Indemnification

Users agree to indemnify, defend, and hold harmless iHubs, its affiliates, employees, and licensors from and against any claims, losses, damages, liabilities, or expenses, including reasonable attorney fees, arising from:

Unauthorized use, reproduction, or distribution of Digital Content
Violation of intellectual property rights or licensing agreements
Breach of the Terms of Use

This indemnification obligation extends to any third-party claims resulting from the User’s actions involving Digital Content.

Payment Terms, Order Fulfillment, Shipping, and Delivery Policies

iHubs is committed to providing a seamless, secure, and transparent transaction experience for all Users. By accessing and using iHubs’ services, Users expressly agree to comply with all payment, order fulfillment, shipping, and delivery terms outlined herein. These terms are designed to ensure both the protection of the User and the efficient operation of iHubs’ marketplace.

11.1. Payment Methods and Authorization

iHubs provides multiple secure payment options for Users, including credit and debit cards, internet banking, Unified Payments Interface (UPI), digital wallets, and other payment methods as may be offered from time to time. All payments must be made in Indian Rupees (INR), and Users are responsible for ensuring that the selected payment instrument is valid, authorized, and compliant with Indian banking regulations.

By initiating a payment on iHubs, the User authorizes iHubs to charge the full purchase price for the order. Users also agree to provide accurate billing information, including name, address, and contact details, to facilitate successful payment and delivery. Any failure to provide correct information may result in delays, non-fulfillment, or cancellation of orders.

iHubs reserves the right to decline or cancel any transaction if there is suspicion of unauthorized or fraudulent activity. In the event of a payment failure, Users must ensure prompt rectification to enable order processing.

11.2. Order Confirmation and Fulfillment

Once a payment is successfully processed, iHubs confirms the User’s order via email, SMS, or in-app notification. The confirmation contains order details including the items purchased, quantities, prices, and expected delivery timelines.

Order fulfillment is dependent upon stock availability and accurate information provided by the User. iHubs reserves the right to modify, postpone, or cancel orders in cases of stock shortages, technical errors, or incorrect pricing displayed on the website.

Users acknowledge that order confirmation does not guarantee immediate shipment and that fulfillment timelines may vary due to logistical constraints or external factors beyond iHubs’ control, such as public holidays, natural disasters, or unforeseen supply chain disruptions.

11.3. Shipping and Delivery Obligations

iHubs partners with reputable logistics providers to ensure timely delivery of products. Standard delivery timelines are typically within 5–7 business days for most locations within India, though this may vary based on product availability, delivery address, and external conditions.

Shipping costs, if applicable, are clearly displayed during checkout. Users are responsible for paying applicable charges to facilitate the delivery process. iHubs will provide tracking information, where available, to allow Users to monitor the status of their shipment.

While iHubs makes every effort to deliver products within the stipulated timeframe, Users acknowledge that delays may occur due to circumstances beyond iHubs’ reasonable control, including but not limited to weather conditions, transport disruptions, customs clearance, or force majeure events.

11.4. Delivery Acceptance and Risk Transfer

Delivery of products is deemed complete once the shipment is handed over to the User or an authorized recipient at the specified address. Users are required to inspect the package upon delivery and notify the logistics provider immediately of any visible damage, missing items, or discrepancies.

Risk of loss or damage transfers to the User upon receipt of the product, except in cases where the product is defective, damaged in transit, or otherwise covered under iHubs’ replacement or warranty policies. Users are encouraged to retain packaging materials and invoices for verification during claims or returns.

11.5. Returns, Refunds, and Exchanges

iHubs strives to maintain a high standard of product quality. Returns or exchanges are permissible only in accordance with iHubs’ stated policies, which cover scenarios such as defective, damaged, or incorrectly shipped products.

To initiate a return or exchange, Users must submit a request within the stipulated timeframe (generally within 5–10 days of delivery) and provide accurate order and product information. Products returned must be in their original condition, including packaging, accessories, and documentation. Failure to comply with these requirements may result in rejection of the return or refund request.

Refunds, where applicable, will be processed using the original payment method or through iHubs’ store credit, at iHubs’ discretion. Users acknowledge that processing times for refunds may vary depending on the banking or payment institutions involved.

11.6. Replacement and Warranty Services

iHubs provides replacement or warranty services for certain products, including manufacturer warranties for electronics and accessories. Users must provide proof of purchase, including invoices and packaging, to avail of such services.

Replacement or warranty fulfillment is contingent upon verification of product condition and compliance with the warranty terms. Products damaged due to misuse, negligence, or unauthorized repair will not be eligible for replacement or warranty coverage. iHubs reserves the right to refuse replacement or repair if evidence of misuse is found.

11.7. User Responsibilities Regarding Shipping

Users are solely responsible for providing accurate and complete delivery information, including address, contact numbers, and special delivery instructions. iHubs is not liable for failed deliveries due to inaccurate information, unavailability of the recipient, or refusal to accept the shipment.

In addition, Users are encouraged to monitor tracking updates and coordinate with logistics providers for receipt of deliveries. Any additional costs incurred due to incorrect delivery information or delayed receipt of products are the responsibility of the User.

11.8. Force Majeure and Delivery Delays

iHubs shall not be liable for delays or failures in order fulfillment caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, civil unrest, transport strikes, or governmental restrictions. In such events, iHubs will make reasonable efforts to communicate updates to Users and provide alternative fulfillment arrangements where feasible.

11.9. Dispute Resolution Related to Orders and Deliveries

Users encountering issues with payments, order fulfillment, shipping, or product delivery may contact iHubs customer support through the designated communication channels. iHubs will make reasonable efforts to resolve disputes amicably.

In cases where resolution is not achieved through informal channels, Users may escalate complaints through the formal grievance mechanism, including written communications or online dispute forms. Users acknowledge that iHubs retains the right to verify all claims and may require supporting documentation before processing refunds, replacements, or cancellations.

We respect the privacy of all customers and their personal information. Information collected will be used solely by us to conduct our business. Your personally identifiable visitor information will not be disclosed to third parties, other than for the purpose of completing transaction, (i.e. processing payments or shipping packages). We will only ask for and use relevant personal information as necessary.

Information we collect

We collect information from you when you visit this website, register, place an order, or subscribe to the newsletter. When ordering or registering, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number, date of birth, or credit card information.

Use of information

Any of the information we collect may be used in one of the following ways:

1. For customer service interactions

The email address you provide for order processing will only be used to send you information and updates pertaining to your order, unless you decide to opt in to our newsletter. If you opt-in, we may use this information to notify you of any company updates, new arrivals, or any promotions you might find of value. If you don’t wish to receive these newsletters or updates, you can unsubscribe at any time.

2. To process transactions

Your personally identifiable information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

3. For internal tracking purposes

We use Google Analytics to record visits to our website, including what website you came from, how long you stay for, what kind of computer you’re using, and other simple pieces of information about your visit.

Your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All credit cards are processed securely through Shopify, a leading provider of payment gateway services online. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. All parties are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Sharing of information

We don't sell, trade, or otherwise transfer to outside parties your personally identifiable information. This includes trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce this site’s policies, or protect our or others rights, property, or safety.

"Read our terms"

"Stay informed"

"Shop with clarity"
"Read our terms"

"Stay informed"

"Shop with clarity"
"Read our terms"

"Stay informed"

"Shop with clarity"
"Read our terms"

"Stay informed"

"Shop with clarity"
"Read our terms"

"Stay informed"

"Shop with clarity"
"Read our terms"

"Stay informed"

"Shop with clarity"
"Read our terms"

"Stay informed"

"Shop with clarity"
"Read our terms"

"Stay informed"

"Shop with clarity"